AMAZON AUSTRALIA has been pulling this prank for past 3 months

Amazon Australia genuinely confused the hell out of me today.

I found a renewed MacBook Pro M1 listed for around $479–489. The price looked way too good, so before buying it I literally contacted Amazon support directly and asked them if the seller was legitimate and whether it was safe to place the order.

The support representative reassured me that the seller was legitimate, the listing was safe, and that I could confidently proceed with payment through Amazon.

So based on that reassurance from Amazon support itself, I placed the order and completed payment.

Then everything suddenly changed after payment.

The seller started saying the item was unavailable due to warehouse and stock issues and started talking about alternate arrangements. That already felt strange because if the item is unavailable, why is the listing still active?

When I contacted Amazon support again, the entire tone changed. Now suddenly they started saying:
“Sir, this is a third-party marketplace seller.”

That’s the part I genuinely don’t understand.

Before payment:
“Yes sir, legitimate seller, safe to proceed.”

After payment:
“Sorry sir, third-party seller issue.”

If that limitation was so important, why wasn’t that clearly explained when I specifically called BEFORE purchasing to verify legitimacy?

Then the case went into internal review. One supervisor even told me they would check internally whether they could replace/interchange the order with another MacBook configuration through backend approval.

So naturally I thought the issue was actively being escalated and reviewed properly.

But later the order suddenly moved into “Attempting to Cancel,” and on top of that the callback support option that I had been using earlier in the app suddenly became unavailable as well, which made the whole situation even more frustrating because I couldn’t continue the same escalation process anymore.

Now the whole thing feels like it’s quietly being pushed toward refund and closure after hours of calls and explanations.

At this point I’m more frustrated by the handling than the discounted deal itself.

I specifically contacted support before buying because I wanted to avoid this exact situation, but now it feels like the responsibility completely shifted after payment was already completed.